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Last updated on 2024-07-23.

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Hannah Banks

Relocated to North West England, August 2024

Over the past 5 years, I have worked in varied areas of customer service, developing my skills in all aspects of relationship building, with a sharp focus on quality, communication and performance. I pride myself on being able to manage my workload independently as well as working well in a team. My strengths are in identifying resolutions in the face of issues with professionalism and efficiency. I have a hands-on approach to all aspects of work, with an enthusiastic can-do attitude.

Experience

Recruitment Consultant

Firstpoint Healthcare

London

Current - 2023

Firstpoint Healthcare is a healthcare recruitment company that supplies medical professionals across the UK.

  • Managing a desk of 110 nurses, I am responsible for booking 800-1200 hours of work per week, to over 30 hospitals ensuring that the hospitals are adequately staffed with qualified personnel.
  • Working in a fast-paced, high-pressure environment, handling payroll enquiries, operating NHS and internal systems such as Health Roster, Merlin, and Matchmaker, and completing internal training programs like Recruitment Juice.
  • I fostered and maintained strong relationships with hospital staff, booking nurses into shifts based on their availability, and recruiting nurses while ensuring all compliance requirements were met, including right-to-work, DBS checks, and mandatory training, adhering to HMRC guidelines.

Curation and Logistics

FairyLoot

Remote

2023 - 2022

FairyLoot is an international monthly book subscription box company

  • Managed supplier relationships and logistics, collaborating with various suppliers to ensure the timely arrival of high-quality products, and cultivating strong partnerships that enhanced supply chain efficiency.
  • My role involved planning and coordinating communication with US and UK warehouses to ensure deadlines were met and shipment schedules adhered to. Overseeing the shipment of 100,000 units of products worldwide each month, I ensured accurate and timely deliveries to end customers.
  • I developed and implemented processes to streamline operations, resulting in improved timescales and cost efficiencies.

Account Manager

3P Logistics

Manchester

2022 - 2019

Third Party Logistics (3PL) is a third-party business that facilitates companies outsourcing elements of their fulfilment and logistics.

  • Working in a fast-paced environment ensuring that customers always felt like we were available to their schedules by building personable relationships, whilst dealing adequately with any complaints.
  • Managing 3 key accounts (Superfeet & FairyLoot & Nature’s Plus) arranging and tracking their inbound and outbound worldwide exports, verifying that timings were always in sync with their projects
  • I was also responsible for the onboarding of new clients, guaranteeing that they were fully aware of the services we provided and how we could help them. Whilst also helping upskill our internal teams.

Education

Level 2 Apprenticeship

Customer Service

Manchester

2020 - 2019

I gained knowledge and experience in customer support, learning how to handling a wide array of customer inquiries and ensuring that issues are resolved promptly to maintain high levels of customer satisfaction.

  • This experience significantly improved my communication, problem-solving, and interpersonal skills, preparing me to effectively handle diverse customer scenarios.